Frequently Asked Questions

Can I make my blog private?

You can change the privacy options of your blog to hide it from public view.

Firstly sign in, then go to "Your Account" -> "Settings".

Change the "Privacy" drop-down to your preferred option. You can hide it from search (so it will not appear in search results and can only by accessed by people who know your web address)

Or you can choose "Password protected", and enter a password in the "Privacy password" box. Visitors will be asked to enter this password before they can view your content (you'll need to contact them to let them know your privacy password). Note that to keep your account secure the privacy password should be different from the password you use to log in to your account.

How do I delete my account?

To delete your account please visit www.offexploring.com and log in with your username and password (if you have forgotten your password you can click on the "I've forgotten my password" link next to the Log In button and you will be emailed a link to reset it).

When you've logged in, click on Your Account -> Settings. In the bottom right corner is a link to "Delete account". Please note you will need to be using the Full Site. If you are currently using the Mobile version, scroll to the bottom of the page and click the "Full Site" link first.

Alternatively you can password-protect your blog and hide it from the search engines so that nobody else can view your content.

I'm going on a new trip. How do I start a new blog?

At the moment we don't support multiple blogs per account, so all trips are combined together into one. We hope to enable separate trips in the future.

In the meantime if you want to keep a trip separate the easiest thing is to create a new account. To do this log out and register as a new user. You can use the same email address but you'll need to choose a different username.

I've ordered a book but can't upload a cover photo. There's no button?

At the moment the uploader for book cover photos requires Adobe Flash to work. If you aren't seeing the button then your browser doesn't have Flash installed. Sorry for this inconvenience, we're currently working on an alternative uploader.

If you can use a browser with Flash then you should be able to upload a photo OK. Otherwise if that's a problem, please feel free to email us at [email protected] attaching the photo you want on the cover, and we will add it for you.

Please make sure the photo is large - at least 1600 pixels wide - to make sure it is crisp and clear on the front cover.

I've paid for my printed book and there are missing photos or other issues with my preview PDF. How can I fix this?

If there are problems like missing images or faulty text in your book preview PDF, it's important that you contact us on [email protected] before you approve the book for printing. We should be able to fix any faults for you.

If you just want to change the text (e.g. to fix spelling mistakes or add photo captions), or add extra blog entries, you can just edit your blog in the normal way, and then click the 'Re-generate PDF' button to re-create your book preview.

I've received my printed book and there are problems with it. What can I do?

As long as the problem in the book you've received is not present in the preview PDF that you checked and approved before the book was printed, we will be able to raise this with the printers and get you a new book printed free of charge.

Unfortunately if the problem existed in the preview we won't be able to do anything, as it's important that previews are checked carefully before being sent for printing since we can't make any changes afterwards, as stated on the book order page.

If the problem doesn't exist in the PDF please contact us at [email protected] including a photo of the problem and we'll arrange to get you a re-print as soon a possible.

What is the size of the printed journal that you offer?

Pages are US Letter size and photos are printed 12 to a page, as shown in the example at www.offexploring.com/books.

Can I change the format of the book, e.g. make the photos bigger?

Unfortunately it's not possible to change the format of the book. It is a pre-set format and there's no way to change the layout or design of the pages.

It's intentionally a simple one-click process, designed to be a quick and easy way to get a printed book of your full trip without needing to spend lots of time creating the book. Pages are US Letter size and photos are printed 12 to a page, as shown in the example at offexploring.com/books.

At the point of purchasing your book you will receive a preview PDF to check and approve, this will show exactly how the book will look before you send it for printing. You will have the opportunity to make changes to blog titles, text, photo captions etc, but it's not possible to alter the layout.

I'm having a problem with the mobile app on iPhone/iPad

If you are using the iPhone/iPad app and you experience any problems, please try using the website instead, which is accessible at www.offexploring.com via the web browser on your device.

Please note that some features may not be available on the mobile version of the website, but you can swap to the full site via the link at the bottom of each page.

I've forgotten my login details

If you have forgotten your password you can click on the "I've forgotten my password" link next to the Log In button and you will be emailed a link to reset it.

If you no longer have access to the registered email account, we can help you to change it, but for security reasons we need to verify your identity. If you need us to change the email address please email [email protected] confirming the date of birth and mobile number registered on your account. We will then be able to update the email address to your new one for you.

What is the process for sending notification emails?

The system sends email updates automatically. When you post a new blog entry, a notification email will be sent to everyone in your contacts (Your Account -> Contacts) who has "email" selected (unless they have unsubscribed). Please note that emails are not instant, they are sent in batches once per hour, so may take up to 60 minutes to be sent.

Editing an existing blog entry won't generate an email. Notifications are only sent when you create a new blog entry.

How do I rotate photos?

If photos are appearing on their side or upside-down, you can rotate them. First sign in to Off Exploring and find the photo that you want to rotate.

Click on the photo and you'll see options to "Rotate photo clockwise" and "Rotate photo anti-clockwise".

Please note you will need to be using the Full Site. If you are currently using the Mobile version, scroll to the bottom of the page and click the "Full Site" link first.




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